Shipping policy

At ReadHeaven.in, we aim to make every order experience simple, reliable, and convenient. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

Order Processing

Once you place an order on ReadHeaven.in, our team begins processing it after the payment has been successfully confirmed. Orders are generally processed within 1–3 business days.

Orders placed on weekends or public holidays may be processed on the next business day. Processing times may occasionally take longer during sales, promotions, holidays, or periods of unusually high order volume.

Shipping & Delivery

After your order has been dispatched, it will be handed over to our selected shipping or delivery partner. Delivery times may vary depending on your location, courier availability, weather conditions, and other circumstances.

Estimated delivery time is generally 3–7 business days after dispatch for most locations within India. Remote or difficult-to-reach areas may require additional delivery time.

The delivery estimate is only an approximation and does not constitute a guaranteed delivery date.

Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase. Shipping charges may vary depending on the order, delivery location, product type, or applicable promotional offers.

If free shipping is available for a particular order or promotion, the applicable terms will be shown on the website or during checkout.

Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details supplied during checkout, where tracking is available.

You can use the tracking information provided by the applicable delivery partner to check the current status of your shipment.

Please allow some time for tracking information to become active after the order has been handed over to the courier.

Delivery Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays can sometimes occur due to circumstances beyond our control. These may include adverse weather, transportation disruptions, courier delays, public holidays, strikes, incorrect or incomplete delivery information, remote locations, or other unforeseen circumstances.

ReadHeaven.in is not responsible for delays caused by third-party shipping or delivery partners or circumstances outside our reasonable control.

Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete shipping information when placing an order. This includes the recipient's name, address, postal code, phone number, and other information required for successful delivery.

If incorrect or incomplete information causes a delivery failure, additional shipping charges or other costs may apply for re-shipping, where applicable.

Please contact us as soon as possible if you notice an error in your shipping details after placing an order. We will try to assist you, but changes may not be possible once an order has been processed or dispatched.

Failed or Missed Delivery

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, or for another reason determined by the courier, the delivery partner may make another attempt or provide further instructions.

Customers should follow any instructions provided by the courier to complete delivery. If an order is returned to us because it could not be delivered, please contact us to discuss the available options.

Damaged Packages

If your package appears visibly damaged, opened, or tampered with at the time of delivery, we recommend checking the shipment carefully and, where appropriate, documenting the condition of the package before accepting it.

If you receive a damaged or incorrect order, please contact us at contact@readheaven.in as soon as possible with your order details and relevant photographs or other supporting information. We will review the issue and assist you according to our applicable return or replacement policy.

Delivery Areas

We currently aim to provide shipping services to eligible locations within India. Availability may depend on the delivery location and the shipping partner serving that area.

If a particular location cannot be serviced, we may contact you using the information provided with your order.

Changes to This Shipping Policy

ReadHeaven.in may update or modify this Shipping Policy from time to time to reflect changes in our shipping arrangements, delivery services, or business practices. Any updated version will be published on this page with the revised effective date, where applicable.

Contact Us

If you have questions about shipping, delivery, or the status of your order, please contact us:

Email: contact@readheaven.in

We will do our best to assist you with your shipping-related concerns.